ABOUT US
flibco.com is a digital company, focusing on providing a state-of-the-art mobility service in Airport transportation. We’re actively leveraging business intelligence methodologies to constantly improve customer satisfaction by dynamically enhancing our business processes, identifying new opportunities and service areas as well as increasing our level of service.
Furthermore, we focus on state-of-the-art solutions for our transportation partners and suppliers. We arrange, develop, and equip our partners with continuously improved software that facilitates their daily business needs. Our common vision is to become the leading provider of smart, efficient and high-quality airport transfers, connecting passengers with all the main airport in Europe. For this reason, we are looking for a motivated team player who will contribute to making this vision come true.
Our international and passionate team is on an exciting journey of growth and transformation, and we’re now looking for a Head of IT Operations to help us take the next step toward operational independence.
If this sentence “IT ALWAYS SEEMS IMPOSSIBLE UNTIL IT IS DONE” is motivating you, then you should check out this opportunity:
WHY JOIN US?
A Modern working environment
- 4 days work week based on 100% salary/holidays — 80% working time — 100% efficiency level
- 100% support of your initiative and enthusiasm
- Team of like-minded people passionate about what they are doing and creating opportunity to make a difference
- Make a real impact: Help shape the IT future of a fast-scaling digital mobility brand
- Grow with us: You’ll be building a department with long-term strategic relevance
- Join a passionate, international team that values trust, autonomy, and collaboration
- Plenty of challenges to solve and to demonstrate your expertise
- Flexible working hours: it is not about the time spent at the office; it is about the results that you deliver
- Office on the South of the Grand Duchy of Luxembourg with opportunities of business travel across Europe
- International team spirit
- Feel at home. We provide you with a laptop, comfortable working space, free drinks, a casual dress code, diverse employee discounts and more
ABOUT THE ROLE
As a part of our strategic evolution, we seek more than just a skilled professional — we’re looking for a standout personality! Someone who is autonomous, an expert, goal-oriented. We’re looking for a driven, entrepreneurial spirit who isn’t afraid to think outside the box !
Your Mission
Your first mission will be to lead the migration of all existing IT services and infrastructure from the current shared environment with our company group to a fully independent Flibco setup. This includes Microsoft tenants, user management, and endpoint provisioning, among others. Also, you will establish and grow a capable IT operations team, hire and onboard IT Support Specialists and System Administrators, and implement ITSM best practices. Setting up an efficient and scalable ticketing system, defining SLAs, and introducing KPIs will be part of your foundation work. While a landscape exists today, independence means the freedom to rethink and rebuild: if a tool like Freshdesk doesn’t fit our future, you’ll help us transition to something more suitable like Jira Service Management. Ultimately, the business value of this role lies in enabling our experts across domains to excel, ensuring our IT foundation scales with our rapid market expansion.
What You’ll Be Working On
This is not your typical IT operations role. At Flibco, the Head of IT Operations is seen as a strategic partner across departments. You will work closely with market leads to understand on-the-ground challenges, anticipate needs in new geographies, and proactively improve systems and services to support the business. From managing hardware across office and ground locations to ensuring endpoint protection and overseeing VPN and cloud firewall configurations, you will touch every critical element of our IT backbone. Your remit includes Microsoft Azure, Microsoft 365, MobileIron MDM, Jira, Confluence, and Slack — but nothing is set in stone. Your job is to challenge the status quo and propose improvements.
How You’ll Work
We value autonomy and trust our team members to take ownership. Our culture is collaborative and empowering: every expert has a voice, and decisions are made based on impact, not hierarchy. You’ll manage and mentor your growing team, but we don’t expect you to micromanage. You’re here to build processes that work, create a high-performing culture, and act as the central interface between operations, development, and leadership.
What Makes This Role Unique
Flibco is at a turning point. As we spin off from a larger group and build our own IT landscape, this role is a blank canvas. You will have the rare opportunity to shape core infrastructure, set new standards, and implement processes from scratch. You won’t just maintain systems — you’ll help design them. The expectation is clear: think proactively, act strategically, and always keep scalability, security, and efficiency in mind. You’ll also play a vital role in audits, compliance, and aligning our tech stack with long-term growth.
Who You Are
You bring a solid background in IT operations, experience leading cross-functional teams, and a deep understanding of endpoint and infrastructure management. You’re fluent in Microsoft environments, cloud technologies, and ITSM principles. You have a solution-oriented mindset, strong communication skills, and the drive to build something lasting. You don’t just adapt to change — you lead it.
LOCATION
This position is based at our headquarters in Luxembourg. We embrace a hybrid work model, offering flexibility between remote work and on-site collaboration. Occasional travel across our European markets will be required to align with local teams, oversee deployments, or support market-specific initiatives.
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