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L1-L2 Support Engineer for Collaborative Sales Platform

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Must-have skills

  • Fluent in English
  • Minimum 1-4 years of professional experience
  • Result-oriented and good diagnostic skills
  • Efficient time management and team player
  • Quick learner, dynamic, energetic and customer-oriented
  • Basic technical & system knowledge

What you will do

  • Production L1, L2 support – Proactively monitor customer and other production issues, raise tickets and send reports
  • Quickly responds to incident alerts and support chat. Identify, and coordinates with teams that are critical to the event’s resolution
  • Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions
  • Initiate, manage, and document reports
  • Read and analyze logs. Investigate specific issues and find trends in log files

Nice-to-have skills

  • HTML, CSS + API (requests, responses)
  • Basic Java skills and AWS knowledge. Ability to debug code

What you get

Teams of people who love programming
Complex technical challenges
Freedom to make your own engineering decisions and broad space for creativity
Modern technology stack to work with
Work remotely or from the office options on a flexible schedule
Long-lasting projects
Financial compensation for professional events and education
Above-market compensation

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